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AEROLIB SOFTWARE TERMS AND CONDITIONS Last Updated: September 2026 These Software Terms and Conditions (“Terms”) govern access to and use of software applications, platforms, websites, artificial intelligence tools, and related technology services (collectively, the “Services”) provided by Aerolib Healthcare Solutions, LLC, a Texas limited liability company (“Aerolib,” “we,” “us,” or “our”). By purchasing, accessing, activating, or using the Services, creating an account, or clicking “I Agree,” the individual or organization using the Services (“Customer,” “you,” or “your”) acknowledges that it has read, understood, and agrees to be bound by these Terms. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization to these Terms. 1. SERVICES Aerolib provides software applications and related technology designed to support healthcare administrative and professional workflows, including utilization review, appeals and denials, clinical information extraction, document preparation, analytics, education, workflow management, and related functions. The specific software products, features, functionality, number of users, and level of access available to Customer are determined by the software access purchased or activated for Customer. Aerolib may periodically update, enhance, modify, or improve the Services, including adding or modifying functionality, provided that such changes do not materially reduce the core functionality of Services for which Customer has paid during the applicable access period. 2. SOFTWARE ACCESS AND LICENSE Subject to these Terms and payment of applicable fees, Aerolib grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for Customer’s internal business and professional purposes. Each user account is intended for an individual authorized user. User accounts, usernames, passwords, and authentication credentials may not be shared with unauthorized persons. Customer may not: • sell, rent, lease, sublicense, distribute, or commercially provide the Services to another party; • copy, modify, reproduce, or create derivative works from the Services except as expressly authorized by Aerolib; • reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, models, prompts, architecture, or underlying technology of the Services; • access or use the Services for the purpose of developing or assisting in the development of a competing product or service; • circumvent or attempt to circumvent security, authentication, access, or usage restrictions; • access or attempt to access another customer’s information or accounts; • introduce malicious software, code, or other harmful technology into the Services; or • use the Services for any unlawful, fraudulent, or unauthorized purpose. 3. CUSTOMER ACCOUNTS AND RESPONSIBILITIES Customer is responsible for: • providing accurate account and user information; • identifying and managing its authorized users; • maintaining the confidentiality and security of usernames, passwords, and authentication credentials; • promptly disabling access for individuals who are no longer authorized users; • promptly notifying Aerolib of suspected unauthorized access or security incidents; • maintaining appropriate internet connectivity, devices, browsers, networks, and other technology required to access the Services; and • ensuring that its authorized users comply with these Terms. Customer is responsible for determining whether and how information generated through the Services is used in Customer’s clinical, administrative, utilization management, financial, legal, reimbursement, or operational processes. 4. CUSTOMER DATA “Customer Data” means information, documents, records, files, text, images, clinical information, and other data submitted, uploaded, entered, transmitted, or created by Customer or its authorized users through the Services. Customer retains ownership of Customer Data. Customer grants Aerolib a limited right to access, process, transmit, store, display, and otherwise use Customer Data only as reasonably necessary to provide, maintain, secure, support, troubleshoot, and operate the Services, or as otherwise permitted or required by applicable law. Customer represents that it has the necessary rights, permissions, authorizations, and legal authority to provide Customer Data to Aerolib for processing through the Services. Aerolib does not acquire ownership of Customer Data merely because Customer uses the Services. 5. HIPAA AND PROTECTED HEALTH INFORMATION To the extent Aerolib creates, receives, maintains, or transmits protected health information (“PHI”) on behalf of a covered entity or business associate, Aerolib will handle such PHI in accordance with applicable requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the HITECH Act, and their implementing regulations. Where required by applicable law, the handling of PHI will also be governed by an applicable Business Associate Agreement (“BAA”). Customer is responsible for ensuring that PHI is submitted only through Services and functionality authorized for the processing of PHI. Customer and its authorized users shall not transmit PHI through functionality that Aerolib has expressly identified as not intended for PHI. 6. PRIVACY AND SECURITY Aerolib will maintain reasonable and appropriate administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, alteration, loss, or disclosure. Such safeguards may include, as appropriate, authentication and access controls, encryption, logging and monitoring, vulnerability management, security testing, backup and recovery processes, and other measures appropriate to the nature of the Services and information processed. Customer acknowledges that no internet-connected information system can be guaranteed to be completely secure. Customer remains responsible for maintaining appropriate security controls over its own systems, devices, networks, credentials, users, and environments used to access the Services. Customer must promptly notify Aerolib if it becomes aware of suspected unauthorized access to the Services or Customer Data. 7. ARTIFICIAL INTELLIGENCE AND AUTOMATED TECHNOLOGIES Certain Services may incorporate artificial intelligence (“AI”), machine learning, natural language processing, large language models, automation, algorithms, or other computational technologies. These technologies may assist users with functions including extracting and organizing clinical information; summarizing records; preparing draft documents; generating draft appeal or denial-related content; supporting utilization review workflows; identifying potentially relevant information; providing analytics; organizing information; providing recommendations or decision support; and assisting with other administrative or professional healthcare workflows. AI-generated output may contain errors, omissions, incomplete information, or information requiring further verification. Accordingly, AI-generated output should not automatically be treated as final or independently authoritative. 8. HUMAN-IN-THE-LOOP AND PROFESSIONAL REVIEW Aerolib's AI-enabled Services are designed to operate using a human-in-the-loop model. Artificial intelligence is intended to assist qualified human professionals—not replace their independent professional judgment. AI-generated drafts, summaries, recommendations, scores, classifications, analyses, citations, or other outputs are intended to be reviewed by an appropriately authorized human user before being relied upon or used for a final determination. Customer and its authorized users are responsible for reviewing, validating, correcting, modifying when appropriate, and approving AI-generated output before such output is relied upon, communicated, submitted, incorporated into a final document, or otherwise used in a consequential professional decision. The Services are not intended to independently make final medical diagnoses; treatment decisions; medical necessity determinations; admission or discharge decisions; utilization management determinations; payer coverage determinations; claim determinations; reimbursement determinations; or legal determinations. Where professional judgment is required, the appropriately qualified professional remains responsible for the final decision. The authorized human user remains the final decision-maker. 9. TEXAS RESPONSIBLE ARTIFICIAL INTELLIGENCE GOVERNANCE Aerolib intends to develop, provide, and operate its AI-enabled Services in a manner consistent with applicable artificial intelligence laws and regulations, including, where applicable, the Texas Responsible Artificial Intelligence Governance Act (“TRAIGA”), Texas House Bill 149, and applicable provisions of the Texas Business & Commerce Code. Aerolib's responsible AI practices may include, as appropriate, human oversight; human review of AI-generated output; access controls; monitoring and logging; testing and evaluation; security safeguards; documentation; mechanisms allowing authorized users to review, modify, or reject AI-generated output; and other reasonable governance measures appropriate to the nature and intended use of the Services. Nothing in these Terms should be interpreted as representing that any particular safeguard is expressly mandated by TRAIGA unless such requirement is imposed by applicable law. AI Disclosure: Where applicable law requires disclosure regarding the use of artificial intelligence, Customer is responsible for providing disclosures associated with healthcare services or other activities within Customer’s control. Aerolib will reasonably support Customer in identifying the use of AI functionality within the Services so that Customer may satisfy applicable disclosure obligations. Where an AI system is used in relation to healthcare services or treatment and applicable law requires disclosure to a patient, recipient, or personal representative, Customer is responsible for making the required disclosure at the time and in the manner required by applicable law. 10. PROFESSIONAL AND CLINICAL JUDGMENT The Services are software, workflow, documentation, analytics, and decision-support tools. Aerolib does not practice medicine through the Services. The Services do not replace the independent judgment of physicians, nurses, utilization review professionals, case managers, healthcare administrators, attorneys, compliance professionals, or other appropriately qualified individuals. Customer is responsible for ensuring that decisions requiring professional licensure, clinical judgment, legal judgment, or other professional expertise are made or appropriately reviewed by qualified individuals. Customer should independently verify material information before relying upon software-generated output. 11. NO GUARANTEE OF PAYER OR OTHER OUTCOME Aerolib does not represent or guarantee that use of the Services or any software-generated or AI-generated output will result in prior authorization; inpatient authorization; payment of a claim; reimbursement; approval of an appeal; reversal of a denial; approval of medical necessity; a particular utilization review determination; a favorable audit result; or any particular decision by a payer, governmental entity, healthcare organization, reviewer, court, administrative body, or other third party. Third-party decisions remain outside Aerolib’s control. 12. FEES AND PAYMENT Customer agrees to pay the fees presented at the time software access is purchased or activated. The applicable access period, authorized users, products, features, and fees will be those presented to Customer at the time of purchase or activation. Unless expressly stated otherwise at the time of purchase, fees are non-refundable once the applicable software access period has begun. Failure to pay applicable fees may result in suspension or termination of access to the Services. 13. TERM AND RENEWAL These Terms become effective when Customer first purchases, activates, accesses, or uses the Services or clicks “I Agree,” whichever occurs first. Customer’s right to access and use the Services continues for the applicable software access period. If Customer selects software access that automatically renews, access will renew according to the renewal terms presented at the time of purchase unless canceled before the applicable renewal date. Expiration of software access does not affect provisions of these Terms that by their nature are intended to survive termination or expiration. 14. SUSPENSION AND TERMINATION Customer may discontinue use of the Services at any time. Aerolib may suspend or terminate Customer’s access if Customer materially violates these Terms; fails to pay applicable fees; uses the Services unlawfully or fraudulently; attempts unauthorized access to the Services, systems, or data; compromises or threatens the security or integrity of the Services; infringes Aerolib's intellectual property rights; or creates a material privacy, security, legal, or operational risk. Where reasonably practicable, Aerolib will provide Customer an opportunity to correct a violation before terminating access unless immediate suspension is reasonably necessary to protect patients, users, Customer Data, Aerolib systems, other customers, or third parties, or to comply with applicable law. Upon expiration or termination, Customer’s access to the Services may be discontinued. Customer Data will thereafter be returned, retained, archived, or securely deleted in accordance with applicable law, Aerolib’s applicable data-retention requirements, and any applicable BAA. 15. CONFIDENTIALITY Each party may receive confidential, proprietary, business, technical, clinical, financial, or other non-public information belonging to the other party (“Confidential Information”). Each party agrees to use reasonable safeguards to protect Confidential Information; use Confidential Information only for purposes related to the Services; and limit access to individuals who reasonably require access and are subject to appropriate confidentiality obligations. Confidential Information does not include information that becomes publicly available through no breach of these Terms; was lawfully known to the receiving party without confidentiality restrictions; is independently developed without use of the other party’s Confidential Information; or is lawfully obtained from another source without confidentiality restrictions. If disclosure is required by law, subpoena, or governmental order, the receiving party may disclose the required information subject to applicable legal requirements. 16. INTELLECTUAL PROPERTY Aerolib and its licensors retain all rights, title, and interest in and to the Services and related intellectual property, including software, source code, object code, interfaces, designs, workflows, functionality, documentation, algorithms, models, prompts, methods, trademarks, copyrights, patents, trade secrets, and other proprietary technology. Except for the limited right to access and use the Services provided by these Terms, no ownership or intellectual property rights are transferred to Customer. Customer retains ownership of Customer Data. Customer may use outputs generated through authorized use of the Services for Customer’s legitimate internal business and professional purposes, subject to applicable law and third-party rights. 17. THIRD-PARTY TECHNOLOGY AND SERVICES The Services may use, integrate with, connect to, or depend upon third-party technologies, cloud infrastructure, software, databases, APIs, artificial intelligence models, or other third-party services. Aerolib may use such third-party services as reasonably necessary to provide the Services. Aerolib is not responsible for interruptions, failures, or performance issues caused solely by third-party systems or circumstances outside Aerolib’s reasonable control. 18. SERVICE AVAILABILITY Aerolib will use commercially reasonable efforts to maintain the availability, security, and performance of the Services. The Services may occasionally be unavailable due to scheduled maintenance; emergency maintenance; software updates or upgrades; security measures; internet or telecommunications failures; third-party infrastructure failures; events beyond Aerolib’s reasonable control; or actions reasonably necessary to protect the security or integrity of the Services. Temporary interruption of the Services does not constitute a breach of these Terms. 19. DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND SOFTWARE-GENERATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AEROLIB DOES NOT WARRANT THAT THE SERVICES WILL BE COMPLETELY UNINTERRUPTED, ERROR-FREE, OR FREE FROM ALL SECURITY VULNERABILITIES. AEROLIB DOES NOT WARRANT THAT AI-GENERATED OR SOFTWARE-GENERATED OUTPUT WILL ALWAYS BE COMPLETE, ACCURATE, CURRENT, OR APPROPRIATE FOR A PARTICULAR PURPOSE. CUSTOMER IS RESPONSIBLE FOR APPROPRIATE HUMAN REVIEW AND VERIFICATION OF OUTPUT BEFORE RELIANCE OR USE. AEROLIB DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 20. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS OPPORTUNITY, OR LOSS OF GOODWILL. AEROLIB WILL NOT BE RESPONSIBLE FOR A CUSTOMER’S OR AUTHORIZED USER’S FAILURE TO REVIEW, VERIFY, OR APPROPRIATELY USE AI-GENERATED OR SOFTWARE-GENERATED OUTPUT. Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law. 21. ACCEPTABLE USE Customer and its authorized users will not use the Services in a manner that violates applicable federal, state, or local law; violates applicable healthcare privacy or security requirements; infringes the rights of another person or organization; introduces malicious software or harmful code; attempts to gain unauthorized access to systems, accounts, or data; interferes with the operation, integrity, availability, or security of the Services; attempts to circumvent security or access controls; uses the Services for fraudulent, deceptive, abusive, or unlawful purposes; or intentionally uses AI functionality in a manner prohibited by applicable law. Aerolib may take reasonable measures to detect, prevent, investigate, or address misuse of the Services. 22. CHANGES TO THE SERVICES OR TERMS Aerolib may periodically update these Terms to reflect changes in the Services, technology, applicable law, security requirements, regulatory requirements, or business practices. If Aerolib makes a material change to these Terms, Aerolib will provide reasonable notice where required by applicable law. The current version of these Terms will identify the date on which they were last updated. Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law. 23. GOVERNING LAW AND VENUE These Terms and any dispute arising out of or relating to the Services will be governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Unless otherwise required by applicable law, any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought in a state or federal court of competent jurisdiction located in or serving Collin County, Texas. Customer and Aerolib consent to the personal jurisdiction and venue of such courts. 24. SEVERABILITY AND WAIVER If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. Failure by Aerolib to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. 25. ASSIGNMENT Customer may not assign or transfer its rights or obligations under these Terms without Aerolib’s prior written consent. Aerolib may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of substantially all relevant assets, or other lawful business transaction. 26. ENTIRE TERMS These Terms constitute the terms governing Customer’s access to and use of the Services. Headings are provided for convenience and do not affect interpretation of these Terms. Provisions relating to confidentiality, intellectual property, Customer Data, disclaimers, limitation of liability, governing law, and any other provisions that by their nature should survive will survive expiration or termination. 27. CONTACT INFORMATION Questions concerning these Terms, the Services, privacy, security, or AI functionality may be directed to: Aerolib Healthcare Solutions, LLC 2770 Main Street, Suite 233 Frisco, Texas 75034 United States ACCEPTANCE BY CLICKING “I AGREE,” CREATING AN ACCOUNT, PURCHASING OR ACTIVATING SOFTWARE ACCESS, OR ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THEM. If you are accepting these Terms on behalf of a company, healthcare organization, hospital, physician practice, or other entity, you represent that you have authority to accept these Terms on behalf of that entity.