Privacy Policy

1. Introduction

Aerolib Physician Advisors ("Aerolib," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Aerolib Appeals platform and related services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and organization name when you create an account or contact us.
• Protected Health Information (PHI): Medical records, patient information, and clinical documentation uploaded for appeal processing. We handle all PHI in compliance with HIPAA regulations.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent on the platform.
• Device Information: Browser type, IP address, operating system, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and generate appeal letters using our AI technology
• Improve, personalize, and expand our services
• Communicate with you about updates, support, and marketing (with your consent)
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights

4. HIPAA Compliance

Aerolib is committed to maintaining the privacy and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect PHI, including encryption, access controls, audit logging, and secure data transmission protocols.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, regular security audits and penetration testing, access controls and authentication mechanisms, and employee training on data protection practices.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal and regulatory requirements.

7. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics)
• Business Partners: With your consent, for collaborative services
• Legal Requirements: When required by law or to protect our rights

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request a copy of your data in a portable format

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: